1. Scheduling an Appointment

Sessions are usually by appointment only. Please call or message 1-868-359-9043 or mentalwellnesshub@gmail.com to schedule yours! 

New Clients
– First sessions must be prepaid.
– If you need to cancel within 24 hours, you can reschedule within the next 30 days.

– Subsequent sessions can be paid for at the office (online payments or cash payments)
– Cancellations made with less than 24 hours’ notice will unfortunately result in the fee being lost.

• Couples Sessions
– These sessions will also be prepaid.
– Cancellations within 24 hours can be rescheduled within 30 days.
– Cancellations made outside of the 24-hour window will result in the fee being forfeited.

• Online Payments
– If you’re paying online, please make sure the payment is completed before the session starts.

• November & December Sessions
– All sessions during these months will need to be paid for in advance.
– Cancellations made within 24 hours can be rescheduled within 30 days (not including any vacation time).
– Cancellations outside the 24-hour window will result in loss of the session fee.

Thank you so much for your understanding and for helping keep the schedule fair and manageable for everyone. If you ever have questions or need clarification, feel free to reach out — I’m always happy to help.

An appointment must be cancelled at least 24hrs in advance (medical and weather emergencies are exempt). Cancellation less than 24hrs will result in the entire session being charged.

Cancellation without communication or notice (no-shows) results in the entire session also being charged. 

In the event that the therapist does have to cancel in the case of an emergency – sufficient notice will be given to the client.

If after 15 minutes, the client has not shown up to the session, the client has the option to cancel the session entirely (which results in the session being charged) or coming to the session for the remainder of the time. Extra time is not guaranteed.

It is expected that every effort will be made on the part of the client to really participate in the therapy sessions.  These sessions are all about you! And how you, the client, can create a state of mental wellness for yourself.

If any inappropriate behaviour is noticed on the part of the client, the therapist has the right to refuse service and appropriate referrals will be made. Regardless of circumstance, the therapist will not leave the client in need of sufficient and more suitable resources.

When the client arrives at the building, please refrain from honking your car horn to alert the Psychologist that you are here. Please call or message.

Basic information is taken from the client such a contact and demographic data. However, the client is not obligated to share any information they do not want to. 

Your data will be protected and we are not allowed to share your information with anyone, including law enforcement (unless they have a legal document).

Clients do have access to the therapist outside of sessions via Whatsapp and Email on a limited basis. The Therapist may not always be able to reply in a timely manner but will try her best. We will no longer be accepting personal calls from clients to discuss issues which should be discussed in a therapy session. Phone therapy sessions can be scheduled. Please note that the office is closed from 5pm on weekdays and 2pm-3pm on weekends, so the office phone will usually be unavailable. 

If you're having an emergency, please seek medical attention immediately at your nearest public or private health facility.

Please do not add your therapist on any social media platform (Facebook, Instagram etc.). 

Therapy eventually comes to a natural conclusion, and as such, the client is not required for follow-ups unless they really want/need to. A client's file will be closed after 6 months of inactivity. If the client wishes to return after this 6-month period, the client will be required to fill out the Intake Form again so we can update the system.